We accept returns up to 14 days
Goods Damaged In Transit
Receiving agent (Customer) must communicate with CG Hardware within 3 days of receiving the order for us to process shipping damage claim with respective carrier in timely matter.
All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier’s delivery paperwork.
Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.
If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.
If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carrier’s BOL document indicating that you accept the delivery and/or just refuse the package.
Take pictures showing the damage before the delivery driver leaves. Contact CG Hardware reporting the damage by forwarding the marked BOL copy, any other documents and pictures.
The RMA process – four easy steps
1. Create an RA number.
Your product must be returned with an RA (Return Authorization) number so we can identify it. You can obtain an RA number by either calling 1-718-690-0258 or via email email@example.com. All returns must be authorized by the Returns Manager & 20% – 25% restocking charge will apply to stock items. All return shipping charges have to be paid by the customer and no shipping or handling charges credit allowed. Original Shipping charges are not refundable.
2. Send the product to CG Hardware.
We advise to ship your items with delivery confirmation. Please note that we are not responsible for your return shipping charges. Please ship the merchandise to:
132 32nd street, Brooklyn, NY, 11232
3. Your RMA is received and approved.
Please allow 3-5 business days from the time we receive your shipment to review and approve your RA. If you would like to know the status of your RA, it is best to email firstname.lastname@example.org or call.
Once your RA is received at our warehouse and approved, please allow 3-5 business days for the refund to appear on your account. In rare circumstances, the returned product will require manufacturer’s inspection and delay RMA approval. We will contact you in case there is a delay.
Please note special conditions for returned merchandise and non-returnable items:
We charge the restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.
Custom-made Items, Cut materials and Altered therefore not a stock item, large volume orders, specially priced items, Specially quoted items, and special order items are considered a “FINAL SALE” and these items cannot be returned or canceled once this order/quote has been Processed.
No returns are accepted for the custom-made orders. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of, processing your return.
Product Inspection Criteria
Products that are labeled with a security seal must have the seal intact and not tampered with.
Products must be in the original manufacturer’s packaging and shipped securely.
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (CG Hardware maintains serial number tracking).