Returns & Exchanges
CG Hardware has established the following guidelines for the return of regular purchased catalog merchandise. We charge the restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 14 days are subject to a 15% restocking fee. Items returned between 14-30 days are subject to a 20% restocking fee. CG Hardware will accept returns of undamaged merchandise (must be stock items only) in original, undamaged packaging. If merchandise has been opened and used, the product will be returned to the Customer. Return shipping charges are not allowed. CG Hardware customer service department who will assist with processing requests for materials to be returned either via UPS or Common Carrier with Delivery Confirmation option.
Special Order or Custom Fabricated Material
Custom-made items, cut materials, large volume orders, specially priced items, specially quoted items, and special order items are considered a FINAL SALE. These items cannot be returned or canceled once the order/quote has been processed.